Manna Superstores Ltd | African groceries Woolwich | African Groceries London | Caribbean food UK

DATA PROTECTION

Privacy Policy

1. Care and Respect
At Manna, earning your trust is the heart of our relationship with you. We understand your need for privacy, and we appreciate that you trust us with your personal and financial information. This Privacy Policy statement is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand. We are dedicated to treating your Personal Information with care and respect.

2. Your Personal Data
Manna Superstores Limited ("MANNA," "we," "us," or "our") has established this Privacy Policy to let you know the sorts of personal data we may collect on our website: www.mannasuperstore.co.uk and any applications where this Privacy Policy is posted ("Site" or "Sites"). Learn how and why we gather the information, what we use the information for, when we might disclose the information, and what rights you have regarding your data.

3. How You Are Protected
Under the UK's Data Protection Act of 2018 your personal information is protected. The Data Protection Act of 2018 is the UK's implementation of the General Data Protection Regulation (GDPR). Everyone responsible for using personal data must follow the Act's strict rules under its 'data protection principles'. The Act also allows Manna or our third party partners to collect and use the data gathered. At Manna, we hold ourselves to the highest ethical standards in our data collection and handling practices. How we do so is set out in this Data and Privacy Policy, in plain, easy to understand language. Manna supports and abides by the GDPR and the principles the Act represent. It is critically important to us that we earn your trust in our business relationship with you when you visit our website. Learn more about the UK's Data Protection Act of 2018 here: www.legislation.gov.uk/ukpga/2018/12/contents

4. How We Collect and Secure Your Data Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected. In the context of this privacy notice, when we use the term 'we' 'us' and 'our' it means Sage Pay Europe Limited and Elavon Financial Services, Both organisations are authorised and regulated by the Financial Conduct Authority whose registered office is: Aintree Innovation Centre, Park Lane, Netherton, Bootle, Liverpool L30 1SL.

5. Personal identification information
We may collect personal identification information from you, our Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number. You may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

6. Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the internet service, which providers utilized, and other similar information.

7. Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

8. How we use collected information
We may collect and use Users personal information for the following purposes: • To improve customer service; Information you provide helps us respond to your customer service requests and support needs more efficiently; • To personalize user experience; We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site; • To improve our Site; • We may use feedback you provide to improve our products and services; • To process payments; • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties; except to the extent necessary to provide the service; • To send periodic emails; and • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

9. How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

10. Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

11. Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

12. Changes to this privacy policy
Manna has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

13. Your Rights
Under GDPR, you have rights over your personal data and we have processes to ensure that you can exercise those rights. You have a Right to Access Request under which you may seek to know why we are processing your personal data and to have access to par or all such personal data. Simply call our customer service team on: 03301 331 742.

14. Your Right To Complain To Our Regulatory Authority
We are regulated by the Information Commissioner and you certainly have the right to initiate a complaint against us to the office. It is our hope that that should not be necessary, however, in the event that you feel compelled to, this is where to reach them: www.ico.org.uk

15. How To Lodge a Complaint
The Information Commissioner's Office will consider your complaint against set industry regulatory guidelines, to determine whether or not:

• • We have used your data fairly, lawfully and transparently;
• • We used it for specified, explicit purposes;
• • Used your data in a way that is adequate, relevant and limited to what is necessary only;
• • That we used your data that is accurate and current;
• • We have not kept your information for longer than is necessary; and
• • That we have handled your data in ways that protect your security and protect you against the unlawful or unauthorised processing, access to, loss of or the damage or destruction of such personal information.

While a separate set of safeguards exist for personal data concerning criminal convictions and offences, under UK's Data Protection Act of 2018, certain widespread sensitive information such as those listed below require stronger legal protection:
>• Race;

• • Ethnic background;
• • Religious belief;
• • Political opinion;
• • Trade union membership;
• • Genetics;
• • Biometrics;
• • Age;
• • Health; and
• • Sexual orientation.